Sunday, October 10, 2010

New Schedule

Welcome to our Island PTE readers,

This post has been reposted by Gary Gray aka garydotgray from Dr.  Robert S. Coull's blog. This is a departure from the standard PEI medical clinic procedure. It is refreshing  to see real changes being put in place to make accessing health care better for Islanders. Thank you Dr. Coull!

Only time will tell how this new schedule will be both accepted and effective for our  Island families of the 21st century.

New Schedule: "
Our new schedule is now up and running.
Rapid Access Clinic now open
We've moved the appointments around to reduce the waiting times. We've spaced out the medical appointments because they had the longest waits on the day, and we've started our Rapid Access Clinics for people who just need two or three minutes with the doctor. The Rapid Access Clinic runs weekdays from 10am till 11am.

Reduced waiting times
We trialled the new schedule last week, and on Friday (when most of the bumps had been ironed out!) the average waiting time for patients was down to 17 minutes. That's a great improvement from the average of around 1 hour that we had before we moved to the new premises, and the average of 35 minutes that we had with the old schedule. We continue to be able to offer appointments usually within a few days.

Our waiting times (both on the day, and for booking ahead) are displayed on our home page.

New opening hours - evening clinic on Thursdays
A couple of changes to hours as well. This is mainly due to the fact that we have had to postpone having a second doctor. The front desk will be open only from 10am until 2pm daily. We will also only be answering the phones between these hours.

We will now be offering appointments every weekday, but only between 10am and 2pm (except the Treatment Room Nurse who will remain open from 8.20am until 4pm). For patients who find it hard to take time off work, we will be starting an evening clinic running to 6pm on Thursdays from next month.

We're really pleased with this new schedule, and we hope it will make accessing care even easier for our patients.

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